Question 1

How much international experience does your team have?

Accepted Answer

Our Escorts and Coordinators have traveled the world extensively and many currently live or have lived abroad. We have first-hand knowledge of the differences in standards of medical care. Many of our clinicians hold the required visas necessary to enter and exit restrictive countries and know how best to navigate foreign airports and medical clearances.

Question 2

What types of patients can SkyCare Global support?

Accepted Answer

SkyCare Global supports a wide range of patients who are medically appropriate for commercial travel with the right level of escort, coordination, and planning. This may include post-surgical patients, patients returning home after hospitalization, patients requiring oxygen or monitoring, medical tourism patients, bariatric patients, psychiatric patients, special needs travelers, and others who need organized transport support.

Question 3

What does bedside-to-bedside coordination mean?

Accepted Answer

Bedside-to-bedside coordination means SkyCare Global helps manage the journey from the patient’s point of origin through to the final destination. Depending on the case, this can include discharge coordination, ground transportation, airport support, in-transit escort, communication updates, and destination handover.

Question 4

Can SkyCare Global help with more than just the escort?

Accepted Answer

Yes. SkyCare Global can provide support that goes well beyond accompaniment during travel, depending on each specific case. This may include fitness-to-travel assessments, support with identifying and coordinating hospital admissions, obtaining medical clearances from airlines, arranging ground transportation, route planning, destination logistics coordination, local support services, and managing the medical equipment and supplies required for transport. Please contact us.

Question 5

What is the difference between a commercial medical escort and a private air ambulance?

Accepted Answer

A commercial medical escort involves a qualified clinician or trained escort accompanying the patient on a commercial flight when that level of transport is medically appropriate. A private air ambulance is typically used for more critical cases that require a dedicated aircraft and a higher level of onboard medical capability. SkyCare Global helps determine which option is the safest and most practical for the case.

Question 6

How do I choose between commercial medical transport and a private air ambulance?

Accepted Answer

If the patient can sit up for take off and landing, we will assist with the boarding process. We utilize special wheelchairs called aisle chairs that fit up narrow airplane aisles, or other methods of transporting and assisting based upon the patients particular limitations.

Question 7

What is the difference between an evacuation and a repatriation?

Accepted Answer

An evacuation generally means moving a patient or traveler away from an immediate risk, medical issue, or unsafe environment to a more appropriate location for treatment, safety, or stabilization. A repatriation usually means arranging the return of a patient or traveler to their home country, home city, or preferred receiving facility once it is safe and appropriate to do so. In practice, an evacuation is often about urgent movement away from a problem, while a repatriation is about returning the individual to the place where ongoing care, recovery, or home support can continue.

Question 8

How do you keep clients informed during a mission?

Accepted Answer

SkyCare Global uses structured communication processes to help keep clients informed throughout the journey. Our goal is to provide clearer visibility, timely updates, and dependable communication from start to finish.

Question 9

How quickly can we receive a quote?

Accepted Answer

SkyCare Global aims to provide a quote within one hour for many cases once the necessary details are received. Our team is available 24 hours a day, 7 days a week to respond to time-sensitive inquiries.

Question 10

What is included in your quote?

Accepted Answer

Our quote is transparent and inclusive. It will outline everything from escort fees to ground transportation. Submit a request for an online quote and we’ll get back to you within 1 hour. Otherwise, you may call us toll free at 1-844-SkyCare or 727-230-2263 with any questions or for more detailed information.

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