Privacy Policy
Effective Date: Feb. 8, 2026
SkyCare Global (“SkyCare Global,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, contact us, request a quote, submit information through our forms, communicate with us, or otherwise interact with us online or offline.
By using our website or submitting information to us, you agree to the terms of this Privacy Policy, subject to any rights you may have under applicable law.
1. Who We Are
SkyCare Global provides medical escort, non-medical escort, transport coordination, air ambulance coordination, commercial stretcher coordination, destination support, and related mission support services.
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
SkyCare Global
+1 844 SKYCARE (USA Toll-Free)
+1 727 230-2263 (International)
2. Information We Collect
We may collect the following categories of information:
A. Information You Provide Directly
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Name
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Company name
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Job title
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Email address
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Phone number
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Country or location
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Relationship to a case
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Service inquiry details
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Quote request details
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Communications you send to us
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Documents you upload, such as itineraries, discharge summaries, or medical reports
B. Patient or Traveler Information
If you submit a quote request, case inquiry, or transport-related request, we may collect information about a patient or traveler, including:
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Name
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Age
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Nationality
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Current location and destination
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Facility or receiving location details
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Medical condition or diagnosis
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Mobility needs
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Escort level required
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Oxygen or equipment needs
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Travel itinerary details
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Companion or family member information, where relevant
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C. Website and Device Information
When you visit our website, we or our service providers may automatically collect certain technical information, such as:
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Internet Protocol address
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Browser type
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Device type
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Operating system
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Date and time of access
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Pages viewed
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Referring website
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Basic usage and diagnostic data
Websites commonly collect technical information such as Internet Protocol address, browser or operating system details, visit date and time, and pages viewed to help operate, secure, and improve site performance.
D. Cookies and Similar Technologies
We may use cookies, pixels, analytics tools, and similar technologies to help operate our website, understand site traffic, improve user experience, and support security and performance.
3. How We Use Information
We may use personal information to:
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Respond to inquiries
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Provide quotes
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Assess transport suitability
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Coordinate services and mission support
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Communicate with you about a request or case
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Arrange travel, logistics, or related support
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Manage business operations
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Improve our website and services
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Maintain records
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Protect our rights, users, and systems
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Comply with legal, regulatory, contractual, and security obligations
4. Health Information and HIPAA
In some situations, information submitted to us may include health or medical information. We handle such information with care and confidentiality.
Where SkyCare Global is acting in a role subject to the Health Insurance Portability and Accountability Act (“HIPAA”), we will handle protected health information in accordance with applicable HIPAA requirements. However, not every interaction with our website, forms, or communications is necessarily subject to HIPAA, and this Privacy Policy applies to website and business privacy practices more broadly.
The HIPAA Privacy Rule protects certain individually identifiable health information and applies to health plans, health care clearinghouses, and certain health care providers that conduct covered transactions electronically, as well as business associates in relevant circumstances. The HIPAA Security Rule sets standards for protecting electronic protected health information.
5. Legal Bases for Processing
Where required by applicable law, including the General Data Protection Regulation (“GDPR”), we rely on one or more lawful bases for processing personal data, including:
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Your consent
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Performance of a contract or taking steps at your request before entering into a contract
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Compliance with legal obligations
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Legitimate interests, such as operating and improving our business, communicating with users, and maintaining security, provided those interests are not overridden by your rights
The GDPR governs how personal data of individuals in the EU may be processed and transferred, and it provides specific rights to individuals.
6. When We Share Information
We may share information:
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With service providers that support our website, communications, hosting, analytics, document handling, or operations
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With transport, medical, operational, or logistics partners when needed to assess or support a requested service
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With insurers, assistance companies, hospitals, case managers, brokers, or other parties involved in a requested case, where appropriate
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With professional advisers, such as lawyers, accountants, or auditors
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To comply with law, regulation, court order, or legal process
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To protect rights, safety, security, or property
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In connection with a business transaction, such as a merger, acquisition, or asset sale
We do not sell personal information in the ordinary meaning of that term.
7. International Data Transfers
Because SkyCare Global may support domestic and international cases, personal information may be processed in countries other than the one in which it was collected. Where required by law, we take steps intended to protect transferred data through appropriate safeguards.
The European Commission states that transfers of personal data outside the EU require safeguards such as adequacy decisions, standard contractual clauses, or other recognized mechanisms.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
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Respond to inquiries
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Provide requested services
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Maintain required business and legal records
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Resolve disputes
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Enforce agreements
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Meet legal, regulatory, contractual, accounting, or reporting requirements
Retention periods may vary depending on the nature of the information and the reason it was collected.
9. Security
We use administrative, technical, and organizational measures designed to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission over the internet or method of storage is completely secure, so we cannot guarantee absolute security.
The FTC advises businesses to protect personal information through reasonable security practices and warns that unencrypted email is not a secure way to transmit sensitive personally identifying information.
10. Your Privacy Rights
Depending on where you live and the laws that apply, you may have rights regarding your personal information, including the right to:
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Know what personal information we hold about you
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Request access to your information
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Request correction of inaccurate information
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Request deletion, where applicable
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Request restriction of processing, where applicable
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Object to certain processing, where applicable
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Request data portability, where applicable
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Withdraw consent where processing is based on consent
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Lodge a complaint with a supervisory or regulatory authority, where applicable
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The European Commission lists GDPR rights including the right to be informed, access, rectification, erasure, restriction, portability, objection, and rights related to automated decision-making and profiling. The European Data Protection Board notes that controllers must facilitate the exercise of these rights.
To exercise rights, please contact us at: info@skycareglobal.com
We may need to verify your identity before processing certain requests.
11. Marketing Communications
If you sign up for updates or otherwise consent to receive marketing communications, we may send you emails or other communications about our company or services. You can opt out of marketing emails at any time by using the unsubscribe link or contacting us directly.
We may still send non-marketing communications related to active inquiries, quotes, cases, transactions, service updates, or legal notices.
12. Cookies and Analytics
Our website may use cookies and similar technologies for functionality, analytics, security, and performance. Depending on how your site is configured, you may be able to manage cookie preferences through your browser settings or a cookie banner or consent tool.
If you use analytics, advertising tools, embedded maps, chat widgets, or similar third-party features, those providers may also collect information according to their own privacy notices.
13. Third-Party Links
Our website may contain links to third-party websites, tools, or platforms. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy notices before sharing personal information.
14. Children’s Privacy
Our website is not directed to children, and we do not knowingly collect personal information directly from children through the website without appropriate authorization. If you believe a child has provided personal information to us through the website, please contact us so we can review and address the matter appropriately.
15. Sensitive Information
Please do not submit sensitive personal information through general website forms unless it is necessary for a quote, case review, or requested service. Where possible, please use secure methods designated by SkyCare Global for transmitting medical or case documentation.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will revise the “Last Updated” date above. Material changes will be handled in accordance with applicable law.
17. Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact: